We respect and value your privacy. We will not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law.
INFORMATION WE COLLECT FROM YOU
In the course of your use of our, we obtain the following information about you as described below. We collect this data for the purposes described under “How We Use Your Information”.
Your email when you provide it to us and any other information that you provide during such as your name, company name, email address, phone number, geographic location and industry, when you call or email us or when you purchase our products or services.
WEBSITE VISITS AND SUPPORT
Data relating to your online activity on our websites, including the following:
browser type and version
pages you view
how you got to our website and any links you click on to leave our website
when you update your information, or communicate with us, metadata about your use
issues you encounter requiring our support or assistance
any device or other method of communication you use to interact with the website
We store this data we collect in a variety of places within our infrastructure, including system log files, back end databases and analytics systems.
Information you provide to us at seminars or events;
Information you provide to us in surveys; and
Information that is publicly available.
HOW WE USE YOUR INFORMATION
We have a legitimate interest in running a successful and efficient business and in providing you with product, services, and useful content, and we use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:
To provide the requested services to you;
To provide you with useful content;
To offer and improve our services;
To provide you with requested information
To facilitate your movement through our websites;
To do a better job of advertising and marketing our services (our use of your information to do this is performed with your consent where required by applicable law);
To advertise and market third party products and services (such advertisement is only performed with your permission where your consent is required by applicable law)
In connection with our security and compliance programs;
To administer our websites;
To communicate with you;
We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics, such as mobile search trends, email open rates, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products and services.
SHARING OF INFORMATION
As further described below, we will only share certain personal information with:
other members of our staff;
in connection with a sale, merger, acquisition or corporate reorganization;
authorized users within your organization; and
for legal reasons.
We do not share information with third parties or other partners of our organization.
If we are involved in a merger, acquisition, a sale of all or a substantial portion of our assets, or other similar sale transaction, your information will be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website of any such transfer and any choices you may have regarding your information.
If legally required to do so, or if we have a good faith belief that such disclosure is reasonably necessary, we may disclose your personal information to courts of law, law enforcement authorities and other relevant third parties, such as internet service providers, to conduct an investigation, respond to a third party or law enforcement subpoena or court order, bring legal action, prevent harm to others or pursue other relief when you or a third party are or may be:
violating our terms and conditions of use;
causing injury or other harm to, or otherwise violating the property or other legal rights, of us, other users, or third parties; or
violating federal, state, local, or other applicable law.
This disclosure can include transferring your information to the U.S. and other countries outside the European Economic Area. To the extent we are legally permitted to do so, it is our policy to notify you in the event that we are required to provide your personal information to third parties in connection with a subpoena.
The transmission of information via the internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted over email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification.
MARKETING COMMUNICATIONS FROM US
You always have the opportunity to opt out of our marketing communications with you or change your preferences by following a link in the footer of all non-transactional email messages from us. You may still receive transactional communications from us even after you opt-out of our marketing communications.
We may contact you by telephone, with your consent where applicable, for marketing purposes. If you do not want to receive marketing calls, please contact customer support. You do not need to agree to receive automated marketing phone calls or texts from us to use our services.
INFORMATION FROM THIRD PARTIES
RETENTION OF PERSONAL INFORMATION
We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Where the European Union’s General Data Protection Regulation 2016/679, or GDPR, applies, in certain circumstances and subject to data processing agreements, you have rights in relation to the personal information we hold about you. We set out below an outline of those rights and how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights by providing details only known to the account holder. To exercise any of your rights, please contact customer support. Please note that for each of the rights below we may have valid legal reasons to refuse your request, in such instances we will let you know if that is the case.
You have the right to know whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.
You have the right to receive a subset of the personal information you provide us if we process it on the legal bases of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by the third party.
You have the right to require us to correct any personal information held about you that is inaccurate and have incomplete data completed. Where you request correction, please explain in detail why you believe the personal information we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. Please note that while we assess whether the personal information we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.
You may request that we erase the personal information we hold about you in the following circumstances:
where you believe it is no longer necessary for us to hold the personal information;
we are processing it on the basis of your consent and you wish to withdraw your consent;
we are processing your data on the basis of our legitimate interest and you object to such processing;
you no longer wish us to use your data to send you marketing; or
you believe we are unlawfully processing your data.
Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure.
RESTRICTION OF PROCESSING TO STORAGE ONLY
You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in the following circumstances:
You believe the personal information is not accurate for the period it takes for us to verify whether the data is accurate;
We wish to erase the personal information as the processing we are doing is unlawful but you want us to simply restrict the use of that data;
We no longer need the personal information for the purposes of the processing but you require us to retain the data for the establishment, exercise or defense of legal claims; or
You have objected to us processing personal information we hold about you on the basis of our legitimate interest and you wish us to stop processing the personal information while we determine whether there is an overriding interest in us retaining such personal information.
You have the right to object to our processing of data about you and we will consider your request. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims.
You also have the right, at any time, to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes and we will stop processing the data for that purpose.
WITHDRAWAL OF CONSENT
Where you have provided your consent to us processing your personal data, you can withdraw your consent at any time by contacting us at:
Orange Grove Consulting
831 Beacon St. Suite 131
Newton Centre, MA 02459
THIRD PARTY LINKS AND INFORMATION COLLECTION AND USE BY OUR USERS
Some of our website pages provide links to other websites. Because we do not control the information policies or practices of these third party sites, you should review their privacy policies to learn about how they collect and use personal information.
Our Services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with personal information without such parent or guardian’s consent, he or she should contact us. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.
In the event that you wish to make a complaint about how we process your personal information, please contact us at:
Orange Grove Consulting
831 Beacon St. Suite 131
Newton Centre, MA 02459
NOTIFICATION OF CHANGES